Customership and Service Management

Open-minded thinking creates new. Improved control of customer data and services enhances operations on all service levels and produces the desired results more quickly than before. Our goal is to organise the services cost-effectively by remodelling the procedures of the city and by utilising the possibilities of digitalisation and available data.

By collecting, combining and analysing data, we will better find out customers’ needs and
wishes and we will be able to offer them effectively the services they need.

We will standardise the ways of processing customer data at the city level, taking account of data protection requirements. We will continue the productisation of services and introduce a management model through which we can monitor the use and profitability of the services during their whole life cycle.

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